ABTA to send merchant service guidance to travel agent members

ABTA will send out guidance to travel agents after receiving at least 30 calls from agencies following moves by credit card companies to withdraw merchant service agreements, leaving them unable to take credit card bookings.

The guidance, called 'Risk factors for retail agents acting as sub-agents for accommodation-only suppliers', will be made available to agents in the next week online and through its ABTA Today e-newsletter. A spokeswoman said dynamic packaging agents were those mainly affected.

ABTA has already held talks with the major credit card companies and so far has persuaded some to waive bonds they have demanded from some agencies.

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